1. Observe and protect
Record what's visible, limit further damage safely, and collect any relevant repair history first.
2. Evaluate the house and site
Roof area, valleys, tree debris, fascia condition, downspout placement, and where water ultimately discharges outweigh color, given some of the heaviest annual rainfall in the eastern U.S. and steep, forested mountain terrain.
3. Define a written scope
Define preparation, protection, materials, access, permits, testing, cleanup, restoration, exclusions, and change-order terms.
4. Compare providers
Verify credentials and compare the reasoning and boundaries behind each proposal—not only the total.
5. Inspect closeout
Check that testing, cleanup, documentation, warranties, and maintenance responsibilities are all covered.